--- title: 'Care & hosting' url: 'https://maw11.preview.mountainairweb.com/services/care-hosting' markdown: 'https://maw11.preview.mountainairweb.com/services/care-hosting.md' date: '2026-10-09' --- Service | Care & hosting # The person who built it, *keeps it running.* No ticket queue, no junior on rotation. Care plans cover the updates, security and monitoring a modern site needs, with a direct line to the developer who knows the codebase, and time each month for the small changes that otherwise never get done. [ Talk about a care plan ](https://maw11.preview.mountainairweb.com/contact) ### Sites we built, after launch Built for ### Sites inherited from another agency Built for ### Agencies that need a maintenance partner for client sites Built for virtual patch for any disclosed plugin vulnerability, on every plan. Same day Patchstack via WP Umbrella, daily off-site backups, uptime and Core Web Vitals monitoring. agency partners 6+ on WordPress 12 yr projects shipped 90+ referral-based work 99% daily East Coast overlap PT Care plans ## Shaped around *your site*, not a tier. There is no plan menu. Every care agreement starts from the same security baseline, then the monitoring depth, the monthly hours and the response targets are set to match how the site is actually used. Pricing follows from that and the hosting. ### Always included - Core, plugin and theme updates, tested on staging first - Virtual patching for disclosed plugin vulnerabilities - Daily off-site backups with restore testing - Uptime and SSL monitoring - A health report, monthly or quarterly ### Set per agreement - Monthly development hours for changes and landing pages - Response targets by severity, written down - Core Web Vitals monitoring per template - MawGeo AI-visibility monitoring - A standing check-in, if you want one ### For agencies - Run under your name, with white-label reporting - Access in your Slack, Asana or Teams - One agreement covering several client sites - Hours that roll over one month on larger agreements Response targets ## What “we’ll look at it” *actually means.* Targets are during business hours, Pacific time, and written into the care agreement. Critical issues are monitored around the clock. What “we’ll look at it” \*actually means.\* | Severity | Typical target | |---|---| | Critical: site down or compromised Monitored around the clock; work continues until resolved | Response within 4 business hours, usually much faster | | High: key feature broken (forms, checkout, gated content) | Same or next business day | | Normal: content change, small fix | Within 2 to 5 business days, set per agreement | | Planned: new page, feature, integration | From monthly hours, scheduled with you; larger work quoted as a project | | Security patch for a disclosed vulnerability | Virtual patch the same day; tested update within 2 to 5 days | Targets are written into each care agreement and tightened for sites that need it. What’s monitored ## The checks that run *while you sleep.* ### Vulnerability feed Plugin and core CVEs matched to your install; virtual patches applied before the vendor fix ships. ### Uptime and SSL External checks every few minutes, certificate expiry alerts. ### Backups Daily off-site backups on top of host backups, with periodic restore tests. ### Performance Core Web Vitals and page weight tracked per template; regressions flagged. ### Redirects and 404s New 404s reviewed monthly and redirected where they matter. ### AI visibility MawGeo crawler and citation analytics, added to any care agreement. Hosting ## Where the sites *live.* ### WordPress on WP Engine We are a WP Engine Agency Partner. Your hosting contract stays in your name; our agency account gives your site faster tier-2 support, staging and dev environments, and automated plugin updates with visual regression checks. ### Flat-file sites on managed Grav hosting Sites built with our kit run on a hardened VPS we manage in Canada, with daily backups and git-based deploys, or on your own infrastructure if IT prefers. Questions ## Care plans, answered. Can you take over a site you didn’t build? Yes. We start with an audit of the code, plugins, hosting and access, fix anything urgent, and then run it under a plan. Many of our care clients came to us from another agency. What happens to unused hours? Hours are set in the agreement. Most plans include a monthly bucket for changes and small requests; on larger agreements unused hours roll over one month. Anything bigger than the bucket is quoted as a project before we start. Is hosting included in the price? Hosting is billed by the host (WP Engine) or by us (managed Grav) and shown separately, so you always see what you pay for. What if Nick is unavailable? Monitoring and virtual patching are automated and keep running. For planned absences a trusted senior developer covers critical issues, and your access and documentation mean nothing is locked to one person. ## Ready to move beyond *theme limitations?* We’ll review your current setup and map out a build, migration or AI-visibility plan in a free 30-minute call. [ Start a conversation ](https://maw11.preview.mountainairweb.com/contact) [ Request a free site audit ](https://maw11.preview.mountainairweb.com/free-audit) --- ## Navigation - Parent: [Services](https://maw11.preview.mountainairweb.com/services.md) - Previous: [Migrations & replatforming](https://maw11.preview.mountainairweb.com/services/migrations.md) - Next: [Apex tools](https://maw11.preview.mountainairweb.com/services/apex.md)